Frankie & Benny’s

Reviews

• Brian C.

  star star star star_border star_border 23 September 2026

  I generally dread coming to Frankie and Benny's. Somehow or another, the service is always terrible and the food is disappointing.
  
  However, this trip was better than usual. I got seated straight away, but then the usual wait to order kicked in. I was going to give the waiter ten minutes, and he finally got around to checking one a couple of minutes before I was going to leave. That's probably the worst part of this visit, which is nothing compared to how bad some previous visits have been.
  
  I ordered the classic meatballs... which were a new recipe. Not exactly classic, but I just fancied a big old plate of pasta. This trip was better than normal for two reasons. I'd been out hiking in the rain, and was soaked and cold. The waiter brought me my food as soon as it touched the pass. I've never had food that hot at a restaurant. It was just what I needed to warmup.
  
  Plus it helped that the dish (once I'd added some salt) was fairly good. Certainly better than expected. The other reason is that you can now pay the bill either on an app or just on the website. That's fixed one of the major issues I had - you could never track down a waiter to pay the bill when you wanted to get going.

• Abi R.

  star star star_border star_border star_border 13 September 2026

  An American diner slightly failing to give the all American feel...
  
  Stopped by here for late breakfast/brunch Easter Sunday.. Understandably the restaurant was empty... You'd think with the extra attention you'd have a better experience...
  
  To be fair our server was attentive but also new and unfortunately seemed really disoriented due to lack of direction... Nonetheless he was nice and did indeed try his best..
  
  Food was basic and just okay... Would I come back probably not... I got the classic English breakfast; as a Canadian now living in the UK, beans for breakfast still does intrigue me... Saying that an American style restaurant should stick to American style breakfast... It just wasn't great and I asked for toast on the side which was toasted to a point of turning into a cracker.. Super dry..
  
  All in all just nothing to get excited for.... There are better options in the area.. Forget the franchises; try local

• Brian M.

  star star star star star_border 10 September 2026

  Great service.  Waiter was Italian and made the evening that much more enjoyable.  Food was what you would expect from a chain type restaurant.  Pizza was best we've had so far here in London and will go back for some more.

• Nickie C.

  star star star_border star_border star_border 3 September 2026

  I remember being quite excited when F&B opened in Harrow. Harrow, where there's basically Nandos and Italian, needed a change.
  
  Unfortunately it's not really for the best. F&B isn't my favourite chain anyway, but this one is a bit worse than others I've been to.
  
  Today I had a philly chicken sandwich, which is chicken strips with a cheese sauce, bacon, lettuce and tomato. I ordered mine without tomato but should have got it without bacon - which was cold, and floppy.
  
  There wasn't enough cheese sauce, and the whole sandwich was a bit meh. But what brought it down to 2 stars was the service. Somehow we ended up with 2 people serving us, both of which did everything - all the checking if we were okay etc - so while it might seem odd to complain about too much service, here I am, doing it! It's hard to eat when you're interrupted 5 times to make sure it's okay.
  
  You'd be better off going upstairs to Pizza Express, in all honesty...